Frequently Asked Questions (FAQs)

Question 1

What is Healthway?

Accepted Answer

Healthway is a trusted online platform in Bangladesh offering medical devices, healthcare essentials, wellness products, and lifestyle items with fast delivery and secure payment options.

Question 2

Why should I shop from Healthway?

Accepted Answer

We focus on genuine products, competitive pricing, nationwide delivery, easy ordering, and reliable customer support for a smooth shopping experience.

Question 3

Do I need an account to place an order?

Accepted Answer

No, you may place an order as a guest if available. However, creating an account helps you track orders, save addresses, and manage purchases easily.

Question 4

How can I contact Healthway customer support?

Accepted Answer

You can contact our support team anytime through: Phone: +880 197 1211 666, Email: support@healthway.bd

Question 5

How long does delivery take?

Accepted Answer

Inside Dhaka: Usually 24–48 hours and Outside Dhaka: Usually 3–5 working days, depending on your location and courier service coverage. We also offer On-Demand Express Delivery within Dhaka City, subject to availability, product type, and order confirmation.

Question 6

Does Healthway deliver outside Dhaka?

Accepted Answer

Yes. We deliver nationwide across Bangladesh through trusted courier partners.

Question 7

Can I track my order?

Accepted Answer

Yes. Log in to your account and visit the My Orders section to check your order status and delivery progress. Also, you can track the order through tracking link which is automatically sent tor from our systems.

Question 8

Will the courier contact me before delivery?

Accepted Answer

Yes. Our courier partner will call before arrival and attempt to delivery in order Some remote-area deliveries may require collection from the nearest courier point.

Question 9

Why is my delivery delayed?

Accepted Answer

Common reasons include bad weather, unwanted circumstances, incomplete address, unreachable phone number, public holidays, transport issues, or remote-area courier delays.

Question 10

Can I change my delivery address after placing an order?

Accepted Answer

If your order has not been processed yet, please contact customer support +880 197 1211 666 immediately. Once shipped, address changes may not be possible.

Question 11

What if my parcel is missing or delayed too long?

Accepted Answer

Please contact our support team immediately: Phone: +880 197 1211 666, Email: support@healthway.bd

Question 12

What should I do if the package is open or damaged?

Accepted Answer

Please refuse delivery if the parcel appears tampered with. If accepted by mistake, contact us within 24 hours with prof of photos.

Question 13

What payment methods does Healthway accept?

Accepted Answer

We accept: Cash on Delivery (COD), bKash, Nagad, Credit / Debit Card and Bank Transfer as well.

Question 14

Is Cash on Delivery available everywhere?

Accepted Answer

COD is available in many locations. Some high-value or remote-area orders may require advance payment. in order to details please check the payment, shipping and delivery policy

Question 15

Are there any hidden charges?

Accepted Answer

No hidden charges. Product price, shipping fee, and applicable charges are clearly shown before checkout.

Question 16

Is online payment safe?

Accepted Answer

Yes. We use secure payment gateways and trusted banking/payment partners for safe transactions.

Question 17

Are your products genuine and authentic?

Accepted Answer

Yes. We aim to supply genuine products sourced from trusted suppliers, authorized distributors, and reliable partners.

Question 18

Do products come with warranty?

Accepted Answer

Warranty availability depends on the brand and product type. Warranty details will be mentioned on the product page if applicable.

Question 19

Can I return a product?

Accepted Answer

Eligible products may be returned according to our Return & Refund Policy. Some hygiene, medical, or sealed items may be non-returnable.

Question 20

How do I know if a product is non-returnable?

Accepted Answer

If an item is non-returnable, it will be clearly marked on the product page. Please review product details carefully before purchase.

Question 21

Need More Help?

Accepted Answer

Customer Support | 01971211666, 01971211777 | support@healthway.bd